After a successful proof of concept, how now successfully roll-out the customer value program across 18 markets as a key growth driver for the business
Shaping and rolling out a global programme to accelerate local markets in a customer-focused way and grow in business and knowledge and skills.
WHAT?
TIME
RESULTS
Transitioning of 18 key markets into parents-first customer value program.
In 2 years.
Strong business results through establishing ongoing interactions with parents in their journey. Appointed as core business growth driver and now in global roll-out into 18 key markets.
Global roll-out program, structure and implementation to onboard new markets into a customer-first organisation to maximise value for both parents and business.
